Privacy Policy

We may collect the following categories of information:

• Personal Information
• Name
• Email address
• Phone number
• Mailing address
• Username and password
• Employment information
• Emergency contact information
• Resident and Care Information

Depending on how facilities use ResiCareHealth, information may include:

• Resident profiles
• Care notes
• Medication information
• Health observations
• Dietary information
• Appointment details
• Physician information
• Family contact information
• Care reports
• Activity records
• Staff and Facility Information
• Employee schedules
• Clock-in and clock-out records
• Role permissions
• Facility details
• Operational records
• Payment Information

If payments are processed through our platform, payment data may be collected and processed by third-party payment processors. ResiCareHealth does not store complete payment card information on our servers.

Device and Usage Data

We automatically collect:

• IP address
• Browser type
• Device identifiers
• Operating system
• Mobile device information
• Pages visited
• Usage patterns
• Date/time information
• Log files

We use the collected information to:

• Provide and maintain platform functionality
• Manage residents and care records
• Facilitate communication between caregivers, families, physicians, and administrators
• Improve care transparency
• Process transactions
• Provide customer support
• Enhance security
• Monitor system performance
• Develop new features
• Comply with legal obligations
• Prevent fraud and misuse

We do not sell personal information.

We may share information with:

Service Providers

Third parties assisting with:

• Cloud hosting - AWS
• Payment processing - Stripe
• Communication systems - Agora
• Technical support
• Security monitoring - AWS Security Monitor
• Healthcare Providers and Facilities

We may share information among authorized users within a resident's care team.

Legal Requirements

We may disclose information:

• To comply with legal obligations
• To respond to subpoenas
• To protect safety
• To investigate fraud
• To protect our rights
• Business Transfers

Information may transfer in connection with:

• mergers
• acquisitions
• asset sales
• financing transactions

ResiCareHealth uses commercially reasonable safeguards designed to protect information, including:

• Encryption in transit
• Encryption at rest, where applicable
• Role-based permissions
• Access controls
• Authentication procedures - Multifactor authentication
• Secure infrastructure monitoring
• Audit logging

Users are responsible for maintaining the confidentiality of account credentials.

We retain information for as long as reasonably necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on customer requirements and regulatory obligations.

Depending on your jurisdiction, users may have rights to:

• access personal information
• request correction
• request deletion
• object to processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted to:

support@resicarehealth.com

We may use:

cookies analytics tools session technologies mobile tracking technologies - We use geo-fencing to ensure workers clock in only at their assigned house.

These help us understand platform performance and improve user experience.

Users may disable cookies through browser settings, although some features may not function properly.

ResiCareHealth is intended for Residential Assisted Living Homes and adult users. Our services are not directed toward children under 15.

We do not knowingly collect personal information directly from children.

Our services may integrate with:

• Payment providers - Stripe
• Video communication tools - Third-party vendor is Agora
• Healthcare systems
• Electronic health systems
• Background Checking Company

Third-party services operate under their own privacy policies.

If information is transferred outside your jurisdiction, appropriate safeguards may be implemented where required by law.

California residents may have additional rights regarding personal information under applicable privacy laws.

Residents may request access, correction, or deletion as permitted by law.

We may update this Privacy Policy periodically.

Changes become effective upon posting. Continued use of the platform after updates constitutes acceptance.

ResiCareHealth

Website: https://www.ResiCareHealth.com

Email: support@resicarehealth.com